The contractual rules according to which the services will be provided to customers are defined in the General Conditions of Sale.
These apply in full but may be corrected by special conditions of Sale in certain cases.
The General Conditions of Sale of Resilient Shield Consulting SAS establish the contractual framework governing the delivery of consulting, training, audit, and software services in the areas of business continuity, crisis management, resilience, risk management, and information security.
These conditions apply to all engagements and are systematically incorporated into proposals, quotations, and contracts, with any order implying full acceptance of the terms.
The document defines the scope of services, ordering process, pricing structure, payment terms, and delivery modalities, including on-site, remote, and e-learning formats.
It clarifies the respective obligations of the client and the service provider, emphasizing collaboration, confidentiality, regulatory compliance, and professional standards.
Intellectual property rights over deliverables remain with the service provider until full payment, after which limited usage rights are granted to the client.
Liability is strictly capped, force majeure provisions are detailed, and termination conditions are clearly defined. The agreement is governed by French law, with exclusive jurisdiction assigned to the courts of Paris.

Conditions Generales de Vente

General Conditions of Sale